RETURN & REFUND POLICY

 

Returns


Our return policy lasts 7 days. If 7 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange.
No returns and only exchanges will be applicable on all orders purchased during the sale time.
To be eligible for a return, your item must be unused/unwashed, and in the original selling condition, accompanied with original bill, Intact with original tags , credit/debit card used and its payment slip. The refunds can take up to 3-4 working days to process. If you don’t receive your refund within this time, please contact your bank. 
If the product has been collected by the courier partner and is subsequently returned to you due to unexpected circumstances, the courier partner may  request you to show a government-issued ID as evidence of the handover.



    Refunds (if applicable)


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If it is approved, then your refund will be processed and credited to your  Source of payment or bank account within 3-4 working days. 


    Late or missing refunds (if applicable)


    If you haven’t received a refund yet, first log into your account again and check.

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@velviore.com

    Sale items (if applicable)


    Regular-priced items may be eligible for refunds. However, items purchased during sale periods cannot be refunded or returned.

    Additionally, extra discounted products and heavily discounted sale items are non-returnable. These products are only eligible for exchange.


    Exchanges (if applicable)


    We only replace items if they are defective or damaged or the size doesn't fit well. If you need to exchange it for the same item, please log into your account and place an exchange request directly. There is no additional charge for any exchange orders. For new orders of lower price, the balance amount will be refunded as a gift voucher.
    The exchange of products is subject to the availability of size. If you exchange any product, the exchanged item will not be eligible for return or further exchange.
    If the product is customised, then the return is not applicable.


    Shipping


    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (only for cod).